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    Interjet connects millions of passengers throughout more than 50 destinations in Mexico, United States, Canada, Latin America and the Caribbean. Check our destinations map along with our traveling recommendations for each of them, inspiring you to discover the world with us. You can also travel to other amazing countries thanks to our alliance with airlines such as American Airlines, Alitalia, All Nippon, British Airways, Hainan Airlines, Iberia, LATAM and Lufthansa

    Yes, with Interjet Vacations you can customize your desired package with the best fares.

    oLight Fare is ideal for business trips or short vacations, offering you the flexibility to travel with small baggage for a low price. oOptima Fare allows you to change your reservation for a lower price. Plus, you can select your own seat and advance your flight. Should you travel to/from United States or Canada, you are allowed a checked bag of 25 kg (55 lb). oPriority Fare allows you to select a seat within the first two rows in the aircraft, as well as check in and boarding priority, no cost changes in your reservations and refunds up to 24 hours prior to your flight. Remember that, no matter which fare you have selected, you will enjoy benefits such as snacks and beverages in your flight without any additional cost, as well as extra legroom between seats for you to travel comfortably. Check all the benefits our fares have to offer and choose the experience that fulfills your needs the most.

    You may bring one or two carry-on items of 10 kg (22 lb) each onboard the aircraft, while for checked baggage, the number of allowed bags may vary according to your selected fare and route/destination, always keeping in mind the restriction of 25 kg (55 lb) weight per bag. If you need to transport additional baggage to the ones included in your selected fare, Interjet allows you to check up to 5 extra baggage pieces starting at $550 MXN (on national routes), $30 USD (in USA and Latin America destinations) or $36 CAD (in routes to/from Canada). In these cases, it is important to take into account the maximum dimensions of special baggage and the weight restriction of 25 kg (55 lb) per piece.

    Baggage weight and measurements may vary according to your traveling needs. For your carry-on items, the required dimensions, including wheels and handle, may not exceed 55 x 40 x 25 cm (21 x 15 x 9 in), and must weigh a maximum of 10 kg (22 lb). As for checked baggage, the maximum allowed weight per bag is of 25 kg (55 lb). For special baggage transportation such as: ●Musical Instruments. If you’re taking musical instruments with you, they can fly as carry-on baggage if they are packed in a hard case that doesn’t exceed the following dimensions: 40 x 30 x 22 cm (15 x 12 x 9 in). The maximum allowed weight is 10 kg (22 lbs).If your musical instruments exceed the limits of the carry-on baggage, they will have to fly as checked baggage. The suitcase should not exceed 2 m (78 in) in length, nor weigh more than 30 kg (66 lbs). ●Equipo deportivo. Due to space limitations, sports equipment can only be transported as checked baggage. Depending on the type of items you carry, it is important to consider the restrictions of weight and length, 30 kg (66 lb) and 138 in (3.50 m), in order to be transported by Interjet. ●Mobility aids. In addition to the regular baggage allowance, Interjet will accept, without charge, as priority checked baggage, mobility aids, including: An electric wheelchair (with non-spillable batteries only). A scooter or a manually operated rigid-frame wheelchair. A manually operated folding wheelchair. A walker, a cane, crutches or braces. Any device that assists the person to communicate. Any prosthesis or medical device. If you are flying from/to Cuba and need to transport baggage that exceeds the allowed weight and dimensions, please check the excess baggage fares and restrictions.

    Through our website http://www.interjet.com dialing our call center, and depending on the country you reside, you can visit our sales offices, as well as every Interjet counter within each airport we fly to and from.

    Check our restricted items list for both carry on and checked baggage, to ensure a safe and worry-free flight.

    For purchasing tickets within Mexico, the next payment methods are available: o Cash (only mexican pesos) and debit or credit cards, if you buy your tickets at the sales office or airport counter.. o Credit card and referred payment, if your purchase is through our call center. Referred payment must be made within the next 24 hours after the purchase at any Banorte, Sanborns, Telecomm Telégrafos or Oxxo convenience store. This service has a cost of $80.00 MXN in routes within Mexico, $11 CAD in flights to and from Canada, and $8 USD on any other international route. o Credit or debit card, Masterpass, PAYBACK, PayPal, VISA Checkout and referred payment, if reservation is made through our website. For international or foreign purchases, the next payment methods are available: o Cash (American dollars or national currency) and debit or credit cards, if you buy your tickets at the sales office or airport counter.. o Credit card if your purchase is through our call center. o Credit or debit card and PayPal (only available in the United States and Latin America at the moment) if reservation is made through our website.

    Yes. You can change the passenger’s name, flight time, date and destination according to the conditions and charges in your selected fare. ● Change of passenger (name). This change can only be made through our call center, while paying the correspondent charge plus taxes (this may vary according to your selected fare). However, if your reservation is a round trip, and you already took the first flight, there cannot be any changes at all. ● Date, time and route change. These changes may be possible according to flight availability and payment of the correspondent charge while covering the difference between both fares at the time of change (if the active fare is lower than the paid one, there will be no refunds). Changes aforementioned should be requested at least 4 hours prior to your original departing flight, directly at the airport, call center or sales office.

    If your purchase/payment was done in Mexican pesos in our website, you can request the correspondent CFDI through our tax receipt site. This site is designed for you to request receipts of any purchases made within Interjet through our call center, sales offices, travel agencies and/or airport counters. You just need to follow indications and considerations in order to generate your CFDI. If our website is not currently working, you may be able to write an email to factura@interjet.com.mx or call the following numbers in order to request your receipts: oMexico City: 1102 5559 oOther Mexican States: 01 800 841 5240 Keep in mind you only have 7 days after the purchase to request your receipt, otherwise it won’t be available. ●Interjet Vacations. In the ‘Help’ menu you will find the option to generate a receipt for hotel and flight packages. ●Interjet x Tierra. (Interjet by Land) If you requested any shuttle or taxi service, you should generate your receipt at the Ixt site. ●Cross Border Xpress. Head to the receipt section of the CBX site, follow the instructions and generate your CFDI. ●AVIS. Rental car service receipts may be generated in the AVIS official site if the rental was requested after purchasing the flights..

  • About us

    Interjet connects millions of passengers throughout more than 50 destinations in Mexico, United States, Canada, Latin America and the Caribbean. Check our destinations map along with our traveling recommendations for each of them, inspiring you to discover the world with us. You can also travel to other amazing countries thanks to our alliance with airlines such as American Airlines, Alitalia, All Nippon, British Airways, Hainan Airlines, Iberia, LATAM and Lufthansa.

    Yes, with Interjet Vacations you can customize your desired package with the best fares.

    Every fare allows you to bring one or two carry-on items of 10 kg (22 lb) each onboard the aircrafts. For checked baggage the number of allowed bags may vary according to your selected fare and route/destination, always keeping in mind the restriction of 25 kg (55 lb) weight per bag. For flights from Mexico to Canada or the United States and vice versa, Optima Fare allows you one checked bag, while Priority Fare allows up to 2 checked bags. Flights from within Mexico, and to/from Latin America, Light and Optima Fares allows you up to one checked bag, while Priority Fare allows up to 2 checked bags.

    If you wish to receive the best and latest offers Interjet has in store, you only need to introduce your data in the Promotions section to receive ou updates, news, traveling tips and sales.

    oLight Fare is ideal for business trips or short vacations, offering you the flexibility to travel with small baggage for a low price. oOptima Fare allows you to change your reservation for a lower price. Plus, you can select your own seat and advance your flight. Should you travel to/from United States or Canada, you are allowed a checked bag of 25 kg (55 lb). oPriority Fare allows you to select a seat within the first two rows in the aircraft, as well as check in and boarding priority, no cost changes in your reservations and refunds up to 24 hours prior to your flight. Remember that, no matter which fare you have selected, you will enjoy benefits such as snacks and beverages in your flight without any additional cost, as well as extra legroom between seats for you to travel comfortably. Check all the benefits our fares have to offer and choose the experience that fulfills your needs the most.

  • Payments

    For purchasing tickets within Mexico, the next payment methods are available: oCash (only mexican pesos) and debit or credit cards, if you buy your tickets at the sales office or airport counter.. oCredit card and referred payment, if your purchase is through our call center. Referred payment must be made within the next 24 hours after the purchase at any Banorte, Sanborns, Telecomm Telégrafos or Oxxo convenience store. This service has a cost of $80.00 MXN in routes within Mexico, $11 CAD in flights to and from Canada, and $8 USD on any other international route. oCredit or debit card, Masterpass, PAYBACK, PayPal, VISA Checkout and referred payment, if reservation is made through our website. For international or foreign purchases, the next payment methods are available: oCash (american dollars or national currency) and debit or credit cards, if you buy your tickets at the sales office or airport counter.. oCredit card if your purchase is through our call center. oCredit or debit card and PayPal (only available in the United States and Latin America at the moment) if reservation is made through our website.

    We accept every VISA, MasterCard and American Express cards. We also accept debit cards if the purchase is made in our sales offices, at the airport counter or through our web page.

    If your purchase/payment was done in Mexican pesos in our website, you can request the correspondent CFDI through our tax receipt site. This site is designed for you to request receipts of any purchases made within Interjet through our call center, sales offices, travel agencies and/or airport counters. You just need to follow indications and considerations in order to generate your CFDI. If our website is not currently working, you may be able to write an email to factura@interjet.com.mx or call the following numbers in order to request your receipts: ○Mexico City: 1102 5559 ○Other Mexican States: 01 800 841 5240 Keep in mind you only have 7 days after the purchase to request your receipt, otherwise it won’t be available. ●Interjet Vacations. In the ‘Help’ menu you will find the option to generate a receipt for hotel and flight packages. ●Interjet x Tierra. (Interjet by Land) If you requested any shuttle or taxi service, you should generate your receipt at the Ixt site. ●Cross Border Xpress. Head to the receipt section of the CBX site, follow the instructions and generate your CFDI. ●AVIS. Rental car service receipts may be generated in the AVIS official site if the rental was requested after purchasing the flights.

  • Plan your trip

    You can either get it online through our web page and mobile app, or directly at the airport, where you should present yourself at the check in counters at least 2 hours prior to your departing flight (for destinations within Mexico) or 3 hours prior to your departing flight (for international destinations). In both cases, you should present the following documents for access to the boarding gates: oFor national flights, passengers will need an official ID with photo. oFor international flights, passengers will be required to have a valid passport, as well as a visa or permit, if required, by the immigration authorities of the destination country. oThe passenger is responsible for obtaining all required travel documents (passport, visas, health certificates, or other appropriate and necessary identification), including those of any children accompanied by him/her oDocumentation such as: code reservation, name and telephone number, or any other kind of information may be solicited in order to meet security purposes and dispositions.

    If you already have your boarding pass, and do not need to check any baggage, you should arrive at the boarding gate at least 50 minutes prior to the designated time in your boarding pass for flights within Mexico, and 1 hour 40 minutes prior to the designated time in your boarding pass for International flights. If you need to check baggage, you should arrive to our check in counters at the airport at least 2 hours prior to your flight time if traveling within Mexico, and 3 hours prior to your flight time for international flights. Whether you check baggage or not, remember to show our personnel and airport security members your boarding pass, as well as an official identification (passport, visa, driving license, etc.) to be allowed into the boarding gates.

    Interjet flies from Mexico to multiple destinations in Canada, United States, Cuba, Guatemala, Costa Rica, Colombia and Peru. Learn more about their respective migratory policies.

    You may bring one or two carry-on items of 10 kg (22 lb) each onboard the aircraft, while for checked baggage, the number of allowed bags may vary according to your selected fare and route/destination, always keeping in mind the restriction of 25 kg (55 lb) weight per bag. If you need to transport additional baggage to the ones included in your selected fare, Interjet allows you to check up to 5 extra baggage pieces starting at $550 MXN (on national routes), $30 USD (in USA and Latin America destinations) or $36 CAD (in routes to/from Canada). In these cases, it is important to take into account the maximum dimensions of special baggage and the weight restriction of 25 kg (55 lb) per piece.

    Baggage weight and measurements may vary according to your traveling needs. For your carry-on items, the required dimensions, including wheels and handle, may not exceed 55 x 40 x 25 cm (21 x 15 x 9 in), and must weigh a maximum of 10 kg (22 lb). As for checked baggage, the maximum allowed weight per bag is of 25 kg (55 lb). For special baggage transportation such as: o Musical Instruments. If you’re taking musical instruments with you, they can fly as carry-on baggage if they are packed in a hard case that doesn’t exceed the following dimensions: 40 x 30 x 22 cm (15 x 12 x 9 in). The maximum allowed weight is 10 kg (22 lbs).If your musical instruments exceed the limits of the carry-on baggage, they will have to fly as checked baggage. The suitcase should not exceed 2 m (78 in) in length, nor weigh more than 30 kg (66 lbs). o Sports equipment. Due to space limitations, sports equipment can only be transported as checked baggage. Depending on the type of items you carry, it is important to consider the restrictions of weight and length, 30 kg (66 lb) and 138 in (3.50 m), in order to be transported by Interjet. o Mobility aids. In addition to the regular baggage allowance, Interjet will accept, without charge, as priority checked baggage, mobility aids, including: An electric wheelchair (with non-spillable batteries only). A scooter or a manually operated rigid-frame wheelchair. A manually operated folding wheelchair. A walker, a cane, crutches or braces. Any device that assists the person to communicate. Any prosthesis or medical device. If you need to transport baggage that exceeds the allowed weight and dimensions, please check the special baggage fares and restrictions.

    Despite of the fare you choose, Interjet allows you to transport up to 5 additional bags to the ones included in your baggage allowance from $550 MXN (on routes within Mexico), $30 USD (on routes from/to Latin America or the United States) or $36 CAD (on routes from/to Canada). In these cases, it is important to take into account the maximum dimensions of special baggage and the weight restriction of 25 kg (55 lb) per piece. If any of your bags surpasses the maximum weight, price per extra kilo is $80 MXN (on routes within Mexico), $8 USD (on routes from/to Latin America or the United States) or $8 CAD (on routes from/to Canada). This applies up to a maximum of 5 kg (11 lb), which means that each bag can weigh up to 30 kg (66 lb). In case you exceed your checked baggage allowance, please arrive at least 3 hours before your flight at the airport check-in desk to verify availability within our cargo area.

    Check our restricted items list for both carry on and checked baggage, to ensure a safe and worry-free flight.

    Nor wheelchairs or mobility aids are subject to our baggage policy, which means that if a passenger travels with us and requires one of these items for its mobility, they can be transported at no cost. However, due to space limitations, these items can only be transported as checked baggage. Battery-powered wheelchairs are allowed, if the battery is sealed to avoid leakage of its content (it is not necessary to insulate electrolyte-type batteries). Batteries must be disconnected and the terminals insulated to prevent accidental short-circuits.

    Although you can take your own wheelchair during the flight, since mobility aids are required to travel in the baggage compartment, Interjet, upon request, can provide proper mobility assistance within the airport. Please, request this service through our section Special services or contact to the Customer Care Center at least 72 hours prior to your flight. Please note that the service does not include help within washroom areas. The complete information about wheelchair usability can be provided at our Customer Care Center or directly at the airports. The wheelchair service starts an hour before your flight departure, from the check-in counter to the gate, including the security checkpoints. It won’t be possible to make stops in stores or banks. Please arrive at least an hour earlier of the suggested check-in time for national flights and 2 hours earlier for international flights to ensure the proper handling and packaging of your items.

    No, these items can only be transported as checked baggage without extra cost. For your comfort and safety, strollers and baby seats may be taken up until the aircraft entrance where they will be handed to our personnel, who will then document the items as checked baggage.

    If you’re taking musical instruments with you, they can fly as carry-on baggage if they are packed in a hard case that doesn’t exceed the following dimensions: 40 x 30 x 22 cm (15 x 12 x 9 in). The maximum allowed weight is 10 kg (22 lbs). If your musical instruments exceed the limits of the carry-on baggage, they will have to fly as checked baggage. The suitcase should not exceed 2 m (78 in) in length, nor weigh more than 30 kg (66 lbs). In case of delicate or voluminous musical instruments, they may occupy an additional seat, involving a full fare seat payment. If musical instruments are transported this way, they should not exceed 2 m (78 in) in length or weigh more than 46 kg (101 lbs).

    Due to space limitations, sports equipment can only be transported as checked baggage. Depending on the type of items you carry, it is important to consider the restrictions of weight and length, 30 kg (66 lb) and 138 in (3.50 m), in order to be transported by Interjet. Check our special baggage policies to learn more.

  • Reservations

    Through our website http://www.interjet.com dialing our call center, and depending on the country you reside, you can visit our sales offices, as well as every Interjet counter within each airport we fly to and from.

    Up until 4 hours prior to departure, through our website or call center. If you arrive directly to the airport, you have up until 40 minutes prior to any national flight, and 90 minutes prior to any international flight.

    Yes, with Interjet Vacations you can customize your desired package with the best fares.

    When making anticipated reservations, the possibilities of finding better offers increase. We have sales all year long, be sure to follow us on social media, and subscribe to our newsletter for an update on our sales, promotions and traveling tips.

    Yes. If you need to cancel last minute, Priority Fare is the only one that allows a refund up to 24 hours prior to the scheduled flight. Said refund will be made through an electronic wallet in a Club Interjet account. If your flight is cancelled for imputable causes to the airline, our customer service plan protects you and gives you the option to request a total refund.

    Interjet Vacations guarantees the refund or date change of the requested services without any additional costs. To ensure so, please communicate through our call center.

    A fee charged to every passenger (including minors) who takes a departure flight from some countries. This cost is included in your flight ticket charge.

    Airport Use Fare or Tarifa de Uso de Aeropuertos (TUA) is a fee imposed on every flight ticket for the use of airport terminals.

    Thanks to code sharing, we can sell flights operated by our allied airlines. This way, you can travel with Interjet and other commercial partners with connecting flights to a wide range of destinations like London, Tokyo, Rome and Paris.

    No, when traveling with Interjet your seat is guaranteed thanks to our no overbooking policy.

    A flight ticket sale is confirmed when Interjet sends a confirmation code. Confirmations codes can only be generated when receiving total payment for a flight ticket, once the code is generated, all information is then sent to the email given on the data at the moment of the reservation.

    The reservation code appears on your computer screen, tablet or smartphone when the purchase is completed through our website or mobile app, as well as in the confirmation email. You can check the code in the web site, when introducing the passengers information, origin flight, destination and email given at the time of purchase.

    Web check-in is available from 48 hours up to 1 hour prior to flight departures within Mexico. For international flights, to the United States, to/from Colombia, Guatemala, Costa Rica and Peru, web check-in is available from 24 hours up to 2 hours prior to your flight. For any other destinations, check-in must be made at the airport counters.

    Yes. You can change the passenger’s name, flight time, date and destination according to the conditions and charges in your selected fare. ●Change of passenger (name). This change can only be made through our call center, while paying the correspondent charge plus taxes (this may vary according to your selected fare). However, if your reservation is a round trip, and you already took the first flight, there cannot be any changes at all. ●Date, time and route change. These changes may be possible according to flight availability and payment of the correspondent charge while covering the difference between both fares at the time of change (if the active fare is lower than the paid one, there will be no refunds). Changes aforementioned should be requested at least 4 hours prior to your original departing flight, directly at the airport, call center or sales office.

    Priority Fare gives the passenger right to make changes in departure times, flight date, name or route, with no additional charges, provided that such modifications are requested during the validity of the ticket and there is availability within the corresponding fare group. For purposes of the above, the passenger must request the desired change at least 4 hours prior to the departure of the originally contracted flight, directly at the airport of origin, Call Center or sales offices. If the requested change involves the application of a fare higher than the one originally paid, the passenger must pay the corresponding difference, both per segment and per passenger. Otherwise, that is, if the change involves the application of a fare lower than the one originally paid, the difference will be credited to the passenger in his/her electronic wallet, for which the passenger must have a Club Interjet and/or Club Interjet Premium account. On the other hand, in our 2 other fares -Light and Optima-, changes in reservations do have a cost. However, it is important to note that these modifications have a lower cost in Optima Fare.

    At Interjet, we respect the seat selection of our passengers, however, eventually, our personnel could request you to change your seat when boarding the plane for operational or security reasons. Here we mention some cases: oEmergency exits occupied by persons with disabilities (temporal or permanent) or people who fly with an infant or a minor. oPreferential seats for people with disabilities occupied by passengers without disabilities. oPassengers who travel with a guide dog and require seats with enough space to place it. oWhen our personnel consider that it is necessary to guarantee the security of passengers, cabin crew and the aircraft.

    Yes. In Interjet, every aircraft has preferential places for people with disabilities. However, at the moment of the purchase, a person with a disability can choose to travel in any seat, except in those located near emergency exits.

    In order to offer the best service, please inform us at the time of purchasing your ticket or with 24 hours of anticipation to the flight departure, or through our call center. In case that, at the moment of the request, there are no preferential seats available, you will have to go to the counter area at least 3 hours before the flight departure in national flights and 4 hours before in international flights.

    Through our call center you can purchase plane tickets and make reservation changes 24 hours a day, all week long. Contact us through the listed numbers: ● Mexico City. (55) 1102 5555 ● Other Mexican States.. 01 800 011 2345 ● United States. 1 866 285 9525 ● Canada. 1 844 874 4053 ● Colombia. 01 800 952 0704 ● Costa Rica. 0 800 052 1588 ● Guatemala. 1 800 835 0357 ● Peru. 0 800 0 0714 If you need an enterprise or group service, our business hours are the following: Monday through Friday from 9:00 am to 8:00 pm, Saturdays and Sundays from 9:00 am to 5:00 pm.

    Complaints, comments and suggestions may be presented in 4 different ways: ●Through our airport counters. ●Dialing our call centers: ○Mexico City. (55) 1102 5511 ○Other Mexican States. 01 800 322 5050 ○United States. 1 866 285 8307 ○Canada. 800 1500 6416 ○Colombia. 01 800 952 0703 ○Costa Rica. 0 800 052 1589 ○Guatemala. 1 800 835 0363 ○Peru. 0 800 0 0722 ●Sending an email to atencionaclientes@interjet.com.mx ●Writing a message on our Twitter and Facebook feed.

  • Special conditions

    On flights departing from Mexico, Infants don’t pay a fare and can travel in the arms of an adult; they neither have an assigned seat nor baggage allowance. Some countries charge a departure tax. In those cases, infants don’t pay a fare but have to cover that fee at the origin country. When an adult travels with infants, he/she has to inform Interjet at the time of the purchase. It is only permitted that an adult travels with 2 children under 2 years of age: while the first one can travel in the arms of his/her father, mother or guardian, the second infant has to pay a fare but is exempt from the airport terminal fee, this gives him/her the right to an assigned seat and baggage allowance. It is important to consider that a minor of under 2 years of age occupies its own seat. Check our Traveling with kids section for any doubts concerning your next trip with Interjet.

    Children who are 2 years of age or older have to pay a full fare, which includes baggage and seat selection. In order that your kids have a pleasant flight experience, check our Traveling with kids section for some helpful tips.

    Yes. Interjet can transport unaccompanied minors who are between 5 and 18 years old minus one day, at the moment of the flight. The following considerations need to be taken into account: Unaccompanied minors cannot travel with Priority Fare due to the airline policies in relation to passengers with special needs. If a minor travels alone, Interjet needs to be informed at the moment of the purchase. The service has a $50 USD, $68 CAD or $500 MXN fee, in each direction, which must be paid while purchasing the ticket. At the time of checking in, the father, mother or guardian will have to specifically request Interjet the transportation of the unaccompanied minor. The father, mother or guardian will have to provide the necessary information to fill the form “Request of Unaccompanied Minors Service” (data of the minor, data of the person who delivers the minor and data of the person who receives the minor at the destination airport). Besides, the person exercising parental authority or guardianship over the minor will have to sign this document. The father, mother or guardian will have to stay at the airport until the plane takes off. The person designated by the father, mother or guardian of the minor, will have to show an official identification with photo to receive the child at the destination airport. In addition to the passport of the minor, official ID of the person who gives authorization (the one who has parental authority or guardianship) and, if this happens, official ID of the adult who will accompany the minor, one of the following documents is requested when traveling abroad: ● A document through which those exercising parental authority or guardianship, authorize the departure of the minor from the country, executed before a notary public. ● A document issued by the competent authority. Minors with Mexican nationality or residency, who travel from Mexico to other countries, require the Departure Form for Minors (SAM). You can learn more about the process to get this document on the National Institute of Immigration (INM) website . If the document that contains the authorization is granted abroad, it must be legalized or apostilled, as appropriate, and be accompanied by the respective translation if written in any language other than Spanish. If you have any doubts regarding this subject, please check our unaccompanied minors section for any other information needed.

    Yes. Check the specifications in our Traveling with pets section.

    Yes. Passengers with visual disability will be able to fly accompanied by guide dogs, which will have to be clean and use harness and leash. This kind of animals will always travel at the feet of his/her owner.

    Yes. You may bring it with you as long as you comply with the following: o Present a health certificate guaranteeing its therapeutic or assistance functions under the following parameters:  The required documentation should have the passengers main data such as full name and mental health condition specifications.  The certificate should also include the following statements: o That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders and are currently a patient o Show the need for emotional support or psychiatric service animal for air travel and /or activity at your destination o Provide proof of their licensing as a mental health professional or medical doctor (including date, type and state of license) o It's the passengers responsibility to be informed of each countries restrictions regarding aerial transportation of emotional support animals. o In case we’re unable to validate your documentation or was not received at least 24 hours prior to your flight, the animal may need to travel as a pet in a kennel and all pet requirements and applicable fees will apply.

    Yes. Check the specifications in our Traveling with pets section.

    Yes. In Interjet, women who are beyond the 7th month of pregnancy, travel at their own risk. In codeshares (flights operated by allied airlines), requirements for expectant mothers may vary. So, we invite you to check the policies of our partners.

    For the moment, we have no plans to provide this service.

    We only accept ashes if they are inside a funerary urn and are accompanied by their respective death certificate and cremation document. It is important to note that the urn needs to be in a packaging that allows its handling and avoids any exposure or filtration. In case of being transported as carry-on baggage, it will be placed at the upper baggage compartments o under the seat in front of the passenger (it is not permitted that he/she keeps it with him/her o over an empty seat).

    World Health Organization (WHO), through the document Vaccination requirements and recommendations for international travelers, including yellow fever and malaria, advises the use of vaccines if you travel to some countries. Click on the document and learn more about the specifications of each of our destinations.